Adoption of collaboration tools increases, paving the way for IT complexity


Dive brief:

  • The use of collaboration tools in the enterprise has increased by 44% since 2019, according to Gartner data released Wednesday. The company consulted 10,080 full-time employees in companies with 100 or more employees.
  • Only a third of company meetings were held in person in 2021, up from 63% in 2019, in part thanks to home orders and the rise of collaboration tools. Over the next three years, only a quarter of company meetings will take place in person, Gartner predicts.
  • The use of real-time mobile messaging tools and storage and sharing solutions has also increased over the past three years, while the adoption of training and personal development tools has remained unchanged.

Dive overview

Using collaboration tools is now the norm for most businesses. Beyond chat apps, integrations and features have added complexity to platforms and anchored them in corporate systems.

For technology managers, increased adoption has moved collaboration solutions to a more central location in the technology stack. In the longer term, the technology will require greater coordination with the rest of IT management.

“As these applications become more and more nested and interoperable, there is at least going to be a need for some kind of cross-functional team to help ensure that governance and administration is done in concert with other parts of the world. the company, ”said Christopher Trueman, senior research analyst at Gartner.

Roberto Torres / CIO Dive, with data from Gartner.

The choice of business tools can influence operations. From security to transformation, a company’s ability to collaborate impacts performance.

According to Naveen Chhabra, senior analyst at Forrester, the fact that applications such as collaboration or messaging are primarily cloud-based has changed the way these applications are managed.

“This does not mean [companies] don’t need to manage these apps, ”Chhabra told CIO Dive in July. “It’s just that the way they used to run things before has changed” to a more autonomous and automation-oriented way of working.

But given the need for additional IT support, some vendors have started training administrators focused on managing their platform. Slack, for example, launched a certification program in July 2020 and has so far certified over 500 Slack admins.

If organizations adhere to the model of having platform-specific IT specialists, in the future these types of professionals “will work much more closely with their colleagues who are in charge of other departments than they do. were in the past, ”Trueman said.

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