Leading Cybersecurity Company Chooses MadCap Flare Over DITA to Deliver Modern Documentation Website in Less Than a Quarter of the Time

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The cyberattack prevention solutions provider now relies on MadCap Flare to create modern web and print product guides, simplify version control, and speed up content delivery.

San Diego, California, October 5, 2021 (GLOBE NEWSWIRE) – MadCap software, Inc., the leader in multi-channel content creation, today announced the publication of a new case study on a leading provider of cyberattack prevention solutions. The case study examines how the customer replaced their original content creation system with MadCap Flare after evaluating options, such as Darwin Information Typing Architecture (DITA). Thanks to MadCap Flare, the cybersecurity company now delivers modern web and print product guides in less than a quarter of the time previously required.

Modernize product guides for State-of-the-art software
To ensure that customers can take full advantage of all the capabilities of its product portfolio, the cybersecurity company provides the product guides in web and print content. For years, the company has relied on its original content creation system to develop guides and then export the content to HTML and PDF formats that were posted on the company’s internal support site. However, the long scrolling pages had almost no formatting, making it difficult for customers and employees to find the information they needed. In addition, each guide was separate and siled, which added complexity and redundancy whenever a new or updated guide needed to be produced.

Today, the cybersecurity company uses MadCap Flare to deliver its product guides as a modern, responsive documentation website with two HTML5-based product guide portals and a range of downloadable PDFs.

The main benefits realized by the cybersecurity provider include:

  • Thematic creation, analysis and overall linking of projects in MadCap Flare reduced the delivery time of a new product guide from 40 hours to 6 hours, allowing the technical documentation team to keep pace. new product versions.

  • The superior navigation and advanced search functionality in MadCap Flare, as well as a selection option on the home page, help users easily navigate to the portal, product guide and the topic or chapter they have. need, which prompts companies to use the website for additional information.

  • Modern website templates for MadCap Flare along with the skins have allowed the company to create a documentation site that aligns with the company’s branding.

  • MadCap Flare for single source authoring and multichannel publishing makes it easy to deliver product guides as interactive web content and downloadable PDFs, so customers, partners and employees can get information in the format they need.

All MadCap Software case studies are available at https://www.madcapsoftware.com/case-studies.

About MadCap software
MadCap Software, Inc. is a trusted resource to thousands of businesses around the world for single-source, multi-channel authoring and publishing solutions designed to streamline the process of developing and delivering training content, programs learning and development, technical documentation, online help, knowledge bases, etc. MadCap Software’s services include product training, consulting services, translation and localization, as well as an advanced developer certification program. Based in San Diego, California with offices in Austin, Texas, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry. Learn more about MadCap software at www.madcapsoftware.com.

MadCap Software, MadCap Flare, MadCap Central, and the MadCap Software logo are trademarks or registered trademarks of MadCap Software, Inc. in the United States and / or other countries. All other marks are the property of their respective owners.

CONTACT: Rebecca Hurst Kinetic.PR for MadCap Software rebecca@kineticprllc.com 650-679-9282


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